Política de envío

Our fine goods are packed in Peru and sent to you by international courier. This page explains how that works.

Where we ship

We currently ship to [the United States]. If your country is not available at checkout, write to us at [email] and we will let you know when we can reach you.

Processing time

Orders are prepared and packed in [Lima, Peru] within [2–4] business days of payment. Orders placed on weekends or Peruvian public holidays are prepared on the next business day.

Delivery time and cost

Once your order leaves Peru, delivery usually takes [5–10] business days with [carrier]. Shipping costs are calculated at checkout from the weight of your order and its destination. [Orders over $X ship free.]

You will receive a tracking number by email as soon as your parcel is handed to the carrier.

Customs, duties and taxes

Every parcel is an international food shipment. It must clear customs and food import checks in the destination country (in the United States, U.S. Customs and Border Protection and the FDA). We prepare the required commercial documents for each shipment.

[Import duties and taxes are included in the price you pay at checkout.] / [Import duties and taxes, if any, are charged by the carrier on delivery and are the recipient's responsibility.]

Customs inspections are outside our control and can occasionally add a few days to delivery.

Packing food with care

• Chocolate can soften in heat. In warm months we pack it with [insulation / cold packs], and we may hold shipments during heat waves so your chocolate arrives as it should.
• Olive oil and honey travel in glass and are packed with protective padding.
• Coffee is sealed in valved bags to keep it fresh in transit.

Damaged, missing or incorrect items

If something arrives damaged, is missing or is not what you ordered, write to us at [email] within [7] days of delivery with your order number and a photo of the item and packaging. We will send a replacement or refund you, as described in our Refund Policy.

Addresses

Please check your shipping address carefully. Parcels returned to us because of an incorrect or incomplete address can be re-sent at the customer's cost.

Questions

Write to [email]. We usually reply within [two] business days.