Política de reembolso

We choose every product with care and want it to arrive perfect. Because these are foods, our returns work a little differently from other shops.

Food cannot be returned

For food safety reasons we cannot accept returns of coffee, chocolate, olive oil, honey or other food products once they have been delivered, unless they arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

If an item arrives damaged, spoiled or is not what you ordered, contact us at [email] within [7] days of delivery with:

• your order number
• a photo of the item
• a photo of the packaging and shipping label

Once we have reviewed it, we will send a replacement at no cost or refund the item to your original payment method. You do not need to send the item back unless we ask you to.

Cancellations

You can cancel an order free of charge until it has been packed. Write to [email] as soon as possible. Once an order has left Peru, it cannot be cancelled.

Refused or undeliverable parcels

If a parcel is refused on delivery (for example, because import duties were not paid) or cannot be delivered and is returned to us, we will refund the value of the goods minus the original shipping cost and any return charges, [provided the products can still be safely resold]. Food that cannot be resold may not be refunded.

Subscriptions

You can pause, skip or cancel a subscription at any time before its next billing date from your account or by writing to us. Deliveries that have already been billed and shipped follow the rules above.

Gift cards

Gift cards cannot be exchanged for cash or refunded, except where required by law.

How refunds are paid

Approved refunds go back to your original payment method within [5–10] business days. Your bank may take a few more days to show the credit.

Contact

[Email] · [Phone / WhatsApp]